Thank
you for your order. All of
us here at Discount Distributing
and www.bodywraps.com appreciate
your business and want you
to know that you are important
to our success.
To
assure your satisfaction,
all order's are carefully
inspected and packaged. Our
designated Carrier is United
Parcel Service. All orders
are shipped within 3 to 5
business days regular ground
service, UPS also offers,
3 day select, 2nd day air,
overnight delivery
RETURNS:Due
to the nature of this product,
Discount Distributing does
not encourage any returns.
In special cases if you contact
Discount Distributing www.bodywraps.com
about your problem and get
an RA approval you will be
able to return certain products.
Attention: Ordered product
returns are subject to a 20%
restocking fee. Returns are
only accepted on current merchandise
found to be in original unopened
cartons and in new and saleable
condition.
Please
see below our policies and
procedures, which will guide
you in the unlikely event
you should have a question
or problem with your order.
SHIPPING
The
Carrier UPS who delivers your
order assumes all responsible
for any damage or loss during
shipping. Therefore, please
take the following steps in
the unlikely event you should
encounter any damage to your
order.
VISIBLE
DAMAGE:
1.
Make your UPS person is aware
of any damage and ask them
to make note as to the extent
of the damage. Ask how you
may file a claim for the damage
or loss.
2.
File a claim as soon as possible
and get a damage claim number.
Our Customer Service Department
will be happy to assist you
with this if needed.
3.
Keep all packaging materials
in case the Carrier may wish
to inspect the shipment.
4.
Contact us with your Claims
Number so we may expedite
your replacement products.
CONCEALED
DAMAGE:
1.
Contact the Carrier as soon
as you find the damage and
ask for an inspection
Our Customer Service Department
will be happy to assist you.
2.
Keep all packaging materials
until after inspection from
Carrier.
SHORTAGES
To
report any shortages or other
problems with your order,
contact Customer
Service at 1-800-624-1672
or 1-321-631-9974 within 72
hours. Or email at support@bodywraps.com
Please have your order /invoice
number available to expedite
the process.
RETURN
PROCEDURE:
1.
Contact Customer Service at
1-800-624-1672 or 321-631-9974
to obtain a Return Authorization
(RA) number. No returns will
be accepted without the RA#.
2.
Carefully repackage item (s)
using the original packing
material and shipping container.
3.
Seal box and return to: Discount
Distributing 540 St. Johns
Cocoa, Fl. 32922. Return Authorization
number must be printed above
or to the right of the address
label.
4.
All returns must be freight
prepaid.
5.
VERY IMPORTANT. Please purchase
INSURANCE for your return.
Discount Distributing cannot
accept damaged merchandise.
6.
Discount Distributing suggests
that you ship all returns
by United Parcel Service.
If
you have any questions, please
contact Customer Service at
1-800-624-1672 or e mail support@bodywraps.com
