Shipping & Returns Policy

THANK YOU

All of us here at Discount Distributing and www.bodywraps.com appreciate your business and want you to know that you are important to our success.  Thank you.

MINIMUM ORDER 

Our minimum order is $50 and if you place an order for less than $50 you may be charged $30+ shipping charge by the system to bring you close to the $50 target.  Please order at least $50 to avoid being charged excessive shipping and handling charges. 

SHIPPING POLICY  

All order's are carefully inspected and packaged.  Our designated carrier is United Parcel Service.  All orders are shipped within 3 to 5 business days regular ground service and you can expect to receive your package within 2-7 days.   Many of our customers on the East Coast receive packages within 3 days from ordering.  UPS also offers, 3 day select, 2nd day air, overnight delivery but you must call in your order to expedite service.

RETURNS

Due to the nature of this product, Discount Distributing does not encourage any returns.  However, in special cases, if you contact Discount Distributing or  www.bodywraps.com about your problem and get an RA approval, you will be able to return certain products.

RESTOCKING FEE

 Product returns are subject to a 20% restocking fee.   Returns are only accepted on current merchandise found to be in original unopened cartons and in new and sellable condition.

DAMAGE DURING SHIPPING

The carrier who delivers your order assumes all responsible for any damage or loss during shipping. Therefore, please take the following steps in the unlikely event you should encounter any damage to your order.

VISIBLE DAMAGE:

1. Make sure your Carrier is aware of any damage and ask them to make note as to the extent of the damage.  Ask how you may file a claim for the damage or loss with THEIR company.

2. File a claim as soon as possible and get a damage claim number. Our Customer Service Department will be happy to assist you with this if needed.

3. Keep all packaging materials in case the Carrier may wish to inspect the shipment.

4. Email us with your Claims Number so we may expedite your replacement products.

CONCEALED DAMAGE:

1. Contact the Carrier as soon as you find the damage and ask for an inspection
Our Customer Service Department will be happy to assist you.

2. Keep all packaging materials until after inspection from Carrier.

SHORTAGES:

To report any shortages or other problems with your order, contact Customer
Service at 1-888-612-3886 within 72 hours. Or email at info@bodywraps.com  Please have your order/invoice number available to expedite the process.

RETURN PROCEDURE:

1. Contact Customer Service at 1-888-612-3886 to obtain a Return Authorization (RA) number. No returns will be accepted without the RA#.

2. Carefully repackage item (s) using the original packing material and shipping container.

3. Seal box and return to: Discount Distributing 540 St. Johns Cocoa, Fl. 32922. Return Authorization Number must be printed above or to the right of the address label.

4. All returns must be freight prepaid.

5. Please purchase INSURANCE for your return.  Discount Distributing cannot accept damaged merchandise.

6. Discount Distributing suggests that you ship all returns by United Parcel Service.

If you have any questions, please contact Customer Service at 1-888-612-3886 or email info@bodywraps.com